Reports received by Shimano indicate that the outer cover of the crank arm of selected road crankset may start to separate from the main crank arm body, posing potential fall and crash hazards to consumers.
This inspection is designed to determine whether the crank arms show a possible bonding separation issue and to swiftly remove any possible safety hazard to our consumers.
Shimano Australia has started an inspection and replacement program of selected bonded 11‐speed HOLLOWTECH II road cranksets produced between June 1, 2012, up to and including June 30, 2019, for a possible bonding separation issue.
This inspection is designed to determine whether the crank arms show a possible bonding separation issue and to swiftly remove any possible safety hazard to our consumers. Not all ULTEGRA and DURA‐ACE cranksets need to be inspected. Only cranksets produced between June 1, 2012, up to and including June 30, 2019, need to be inspected. Shimano will replace any cranksets that fail the inspection process free of charge.
To book your Shimano Crankset Inspection service of read more about the way to identify if a crankset should be inspected click here.
